Wedding flower booking terms
Your booking
These terms apply to wedding flowers ordered from Welch the Florist Limited. Your booking summary sets out your wedding date, flower choices, quantities, colour palette, collection or delivery arrangements and total price. Please check these details before paying. Your date is secured when we receive the payment required for your booking and issue your booking confirmation.
Prices and payment
All prices include VAT. For weddings more than 28 days away, you can pay in full or pay a 50% advance payment, described as a deposit in the calculator. The remaining balance is due 28 days before the wedding. For weddings 7–28 days away, payment in full is required when booking. The deposit counts towards your total; it is not an additional charge. We do not automatically charge a saved card for the balance.
Dates and availability
Online wedding orders require at least seven calendar days’ notice and are subject to availability. We accept a maximum of two wedding bookings per day. Dates marked as holidays in our delivery calendar are unavailable. Choosing a date or starting checkout alone does not confirm a booking.
Your flowers
Our online range uses seasonal flowers selected by our florists in your chosen colour palette and the size and style described for your selection. Photographs show examples of our work; individual stems and natural colours vary. A request for particular flower varieties, a copied design or a bespoke arrangement requires a separate agreed quote. We will discuss a material change to the agreed design with you rather than assume your agreement.
Collection, delivery and setup
Collection is free. Delivery and setup is £25 per wedding order in postcode districts NG1–NG16, DE7, DE72, DE74, LE12 and LE14. For other areas, we must confirm availability and the delivery price before you pay. Please give us accurate venue and access details. Requested collection, delivery and setup times must be agreed with us; entering a preferred time does not guarantee it.
Vases and hired pedestal stands
Vases supplied with our vase arrangements are included in the price and are yours to keep. Pedestal stand hire is optional and costs £25 per stand. There is no stand-hire charge if your venue supplies the stands. You are responsible for returning hired stands to Welch within five calendar days after the wedding, to the return address stated in your booking confirmation. The flower arrangement price does not include ownership of a hired stand.
Changes and postponement
Please contact us as soon as possible if you need to change your date, quantities, colours, venue or practical arrangements. Changes depend on availability and any work or purchases already committed to your booking. We will confirm any revised specification and price with you before applying the change. A new date is not reserved until we agree it. If we cannot agree a change and you choose to cancel, the cancellation terms below apply.
If you cancel
Please tell us in writing as soon as possible, quoting your booking reference. We do not automatically retain the whole 50% deposit simply because you cancel. Any amount retained or charged must be fair and proportionate to the actual losses directly resulting from your cancellation. These may include work already carried out for your booking and unavoidable costs already committed. We will take reasonable steps to reduce our losses, allow for costs we save or amounts we recover, and avoid charging twice for the same loss. We will explain any deduction and refund the balance of your payments. The amount of your advance payment is not, by itself, a cancellation fee.
If we cannot fulfil your booking
If we need to cancel your booking, we will contact you promptly and refund payments for flowers or services we will not supply. Any alternative arrangement must be agreed with you. Nothing in these terms limits any further rights or remedies you have under consumer law.
If a balance is overdue
Please contact us promptly if you cannot pay by the due date. We will contact you about an overdue balance and explain the next steps. These terms do not authorise automatic card charges, late-payment penalties or automatic forfeiture of your advance payment.
Questions or problems
Contact hello@welchtheflorist.co.uk or call 0115 973 7888, quoting your booking reference. Please tell us promptly if something is wrong so we have an opportunity to help. Nothing in these terms restricts your statutory consumer rights, including rights relating to goods or services that are faulty, misdescribed or not supplied as agreed.