Terms of service

About these terms

These terms apply to orders placed at welchtheflorist.co.uk with Welch the Florist Limited, trading as Welch the Florist, a company registered in England and Wales (company number 06561683). Our VAT registration number is GB940819709. Our registered office is 3 Colwick Quays Business Park, Colwick, Nottingham, Nottinghamshire, NG4 2JY, England. Please read them with the product details, Shipping Policy, Return and Refund Policy and Privacy Policy before ordering. Contact us at hello@welchtheflorist.co.uk, on 0115 973 7888, or at Unit 68 Wellington Street, Stapleford, Nottingham, NG9 7BE, United Kingdom.

Products

Our florists arrange flowers by hand. Natural and seasonal variations mean a bouquet may differ from its photograph. Some flowers arrive in bud to help them last longer. If a flower or component is unavailable, we may substitute an item of equivalent value and quality while preserving the overall style. If we cannot supply a suitable order, we will contact you and refund any payment for the unavailable order.

Some flowers and plants can be harmful if eaten or may be unsuitable around pets. Contact us before ordering if you need advice on a particular product or household.

Prices and payment

Product prices and delivery charges are shown before you place your order. Applicable taxes are included or displayed at checkout. Payment options available for your order are shown at checkout. If we discover a pricing or availability error, we will contact you before proceeding and give you the choice of accepting the corrected details or cancelling for a refund.

Orders

Please check the delivery address, postcode, recipient details, delivery date, selected product and card message carefully. We will email confirmation of acceptance when we accept your order. If we cannot accept an order, we will notify you and refund any payment taken for it. Please contact us promptly if you notice an error in the confirmation.

Delivery, changes and cancellations

Delivery options, dates, eligibility and charges are set out during ordering and in the Shipping Policy. Changes, cancellations, returns and refunds are covered by the Return and Refund Policy. Delivery instructions help our delivery team but do not create a guaranteed delivery time unless we expressly agree one with you.

Quality and remedies

Our fresh flowers carry a seven-day freshness guarantee when the supplied care instructions are followed. If there is a problem with your order, contact us promptly with the order number and details so we can investigate and put it right. Your statutory rights are unaffected.

Alcoholic gifts

Alcoholic gifts are available only where shown for the product and delivery destination. You must be at least 18 to purchase alcohol. Age verification may be required, and alcohol must not be supplied to a person under 18.

Discounts

Enter a valid discount code at checkout before paying. Codes are subject to their advertised conditions and cannot be exchanged for cash. We cannot normally apply a code retrospectively. Whether discounts can be combined is shown by the offer conditions and checkout.

Personal information and accounts

We use personal information in accordance with our Privacy Policy, including to process orders, arrange delivery and provide customer support. If you use a customer account, keep any login credentials or access codes secure and contact us if you suspect unauthorised use.

Responsibility

We will supply goods and services with the care required by law. Nothing in these terms excludes or limits rights or liability that cannot lawfully be excluded, including liability for death or personal injury caused by negligence, fraud, or your statutory consumer rights. If events outside our reasonable control affect an order, we will contact you and discuss the available options.

Complaints

Please email hello@welchtheflorist.co.uk or call 0115 973 7888 with your order number and a description of the issue. We aim to resolve problems promptly and fairly.

Updates

The terms applicable to your order are those in force when you place it. We may update these terms for future orders. Changes do not remove rights that already apply to an accepted order.