How can we help?

We’re always here to assist you with any questions you may have. Let’s see if we can help.

Help by Section

With over 100 years of service in Nottinghamshire and still going strong, the Welch brand is here to stay.

From humble beginnings as a family grocery store run by Fred and Dora Welch in the 1920s to the national flower delivery service we are today – we have built a business customers can rely on – delivering beautiful bouquets and floral displays with a smile.

Help with: Orders – Promotional codes, Confirmations, Amending an order

Q. Will I get an order confirmation?

Shortly after you have placed your order online and seen the ‘Order Confirmation screen, you will receive an email summarising the full details of your order. 

The email will include a unique order number which you will need to hand if you need to contact us about your order. The confirmation email will also include the recipient’s details and the Gift message as well as your information. Please retain a copy of the email for any future enquiries. 

Q. How do I use a promotional/discount/voucher code?

Once you have selected the product you want to order and have reached the checkout page – you will see a field asking for ‘Promotional code’ – Enter your code here and hit ‘Apply’ If the code is valid, the discount will be taken off the item/s in your basket. 

Some codes may be restricted for use against specified products, countries or date ranges. Details of any restrictions will be communicated when we promote the voucher code to you.

Q. How do I pay for my order?

We are pleased to accept any of the following methods of payment for purchases made online at welchtheflorist.co.uk:

PayPal
Visa
MasterCard
American Express

Q. I have an issue with ordering online

We hope you found it easy to order the flowers you wanted from our website, if for any reason you had any problems, please give us a call on 0115 737 888 or email us at [email protected]

Q. I want to amend my order

If you want to amend an order, please give us a call on 0115 737 888 or email us at [email protected]

Q. I didn’t receive the flowers I ordered

Many types of flowers are only available during certain seasons and this may vary depending on region and country. So, sometimes, our expert florists may need to substitute flowers, plants, or indeed packaging and sundry items, for another.

If we do need to substitute flowers for any reason, we will follow these guides to make sure your gift has the intended impact:

  1. Ensure any substitution is of the highest quality 
  2. The colour and shape of the chosen product must take priority and no change in size or shape is permissible.
  3. The value of the replacement flower or plant will be equal to, or greater than, the original variety.

When a substitution is made, the utmost care is taken to provide flowers or plants which maintain the overall effect of the gift.

Help with: Delivery – How we send our flowers, Tracking, Couriers

Q. When can you deliver flowers and what does it cost?

We offer the following delivery services:

  • Urgent Delivery – Please call 0115 9 737 888 for assistance.
  • Same Day Deliveries (Monday to Saturday 8am-6pm), throughout Nottingham and the UK, order by 3pm – From £6.00.
  • Next Day Deliveries (Monday to Saturday 8am-6pm), throughout Nottingham and the UK, order by 3pm – From £6.00.
  • Evening Deliveries (Monday to Saturday 6pm to 9pm), throughout Nottingham and the UK, order by 12am the day before – From £12.00.
  • Sunday Deliveries (9am to 2pm), throughout Nottingham and the UK, order by 3pm Saturday – From £12.00.
Q. Who is delivering the flowers?

We use our own drivers to deliver flowers around Nottingham and the East Midlands. We will use couriers to deliver flowers beyond the East Midlands. For some orders, we may use Uber and other taxi services to get our flowers to you when you want them.

Q. Where do you deliver to?

We have a full UK & Worldwide delivery service through our excellent Interflora partners so we can reach anywhere you want us to deliver flowers.

We personally hand-deliver, in our own branded vans, throughout Nottinghamshire, Derbyshire & Leicestershire.

Q. What happens if the recipient isn't in?

We always take signatures for our deliveries. Our specialist delivery drivers will aim to leave your gift with a neighbour (not always directly next door) if the recipient isn’t in/available. We always leave a “Calling Card” explaining where the gift has been left. On the rare occasions where neighbours are unavailable we may leave it in a secure place or return it to our workroom, and arrange re-delivery directly with the recipient.

Q. Can my Funeral order be delivered directly to the funeral directors?

We always recommend for your tribute to be delivered directly to the funeral directors. When placing your order please select the funeral time. We Always deliver up to 2 hours prior to the funeral time.

Help with: My Account

Q. How do I amend my account details?

To amend any of your account details, log in, click the ‘edit profile’ button and then enter any amendments you would like to make, clicking the save button at the bottom of the page will save your changes. 

You can update your address book by using the edit button next to each entry.

Help with: Our Flowers – Where they come from, Freshness, Quality

Q. Where are your flowers grown?

We import our flowers and sundries from Holland, South America, Africa and the Far East to ensure the quality and choice is the finest in the East Midlands.

Q. How fresh are the flowers?

We place orders every 2-3 days and they are delivered to use the following day. Our flowers spend no longer than 3 days in the warehouse so orders for flowers are placed regularly to ensure optimum freshness.

Help with: Caring for Flowers – Looking after your flowers

Q. How do I care for my flowers?

Our flowers are delivered to you in a box with a container inside holding the flowers and water, so when they arrive – there’s nothing more for you to do other than find a space to display and show off your gorgeous bouquet.

After 3 days, they will be thirsty so we advise you to fill up the container with some water and add in the packet of flower food so they can rehydrate and refuel.

Q. How long do my flowers last?

We would expect each bouquet to last for at least 7 days. There may be some flowers that have a naturally shorter life span which should last 5 days or longer.

Help with: Not so small print – T&Cs, Privacy Policy, Unsubscribe

Q. Where can I read your Privacy Policy

Have a read of our full Privacy Policy here – https://www.welchtheflorist.co.uk/privacy-policy

Q. Where are your Terms and Conditions?

Have a read of our Website Terms and Conditions here – https://www.welchtheflorist.co.uk/terms_and_conditions

Q. I want to sign up for offers/news and promotions

If you would like to hear more about us and receive special offers and promotions, fill your details in on the form, towards the bottom of this page, and we’ll be in touch.

Q. I want to unsubscribe from your emails

We’re sorry you don’t want to hear from us anymore. If you would like to unsubscribe, you should be able to click on the ‘Unsubscribe me’ link at the bottom of one of our emails to you and we will remove you from our database. Alternatively give us a call on 0115 737 888 or email us at [email protected]

Still can’t find what you’re looking for? Get in touch with us
and we will do all we can to help

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